Term & Conditions

 

1. Bookings

1.1 You can book for any number of activities provided the participant you are booking for meets the minimum/maximum age requirements.

1.2 Spaces on each activity are subject to availability and may be limited to a certain number.

1.3 Watford Football Club’s Community Sports and Education Trust (“The Trust”) reserves the right to close a booking period at any time.

1.4 In order to make a booking, you will need to follow the process of The Trust website (watfordfccsetrust.com). The Trust may agree to accept other forms of payment upon request.  Please note; we do not accept American Express as a payment option.

1.5 We are unable to accept Child Care Vouchers as we are not Ofsted registered.

1.6 All bookings are taken on a first come first served basis and full payment is required with booking. Any booking period closing date is at the discretion of The Trust.

1.7 Payments are taken in pounds sterling.

1.8 Bookings cancelled within 21 days of the booking date will be refunded in full.

1.9 If payment has not been received by the start of the activity; The Trust reserves the right to refuse inclusion in the activity.

2. Medical Conditions

2.1 It is imperative that you inform us of any medical conditions or medication that the participant requires at the point of making the booking.

2.2 If medication is required for participant, The Trust must be informed of the condition, the medication and who administers the medication and how at the point of booking.

3. Confirmation of Booking

3.1 Once your booking is complete; a confirmation page will load on your screen informing you that you have a space on the activity. This page is printable. You will receive your booking confirmation by email so please ensure you provide a valid email address when booking.

3.2 If the confirmation screen does not load or you do not receive your confirmation email, please contact us immediately to confirm that your booking has been received.

3.3 All customers who have purchased a place on an activity through The Trust website must bring confirmation letter to the first session for inspection by Trust staff. Emails may have found their way into your "Junk" or "Spam" folders, so please check there first.

 4. Refunds

4.1 Refunds will be given for courses cancelled within 21 days of the booking date.

4.2 All refunds are at the discretion of The Trust.

4.3 In the event of illness or injury where the participant is unable to attend the activity, The Trust may choose to offer an alternative place or a refund. The responsibility is with the customer to contact Trust staff prior to commencement of the activity. Failure to do so may result in The Trust refusing to offer an alternative place or refund. A medical certificate may be required.

4.4 In the event of inclement weather meaning the cancellation of an event, we are not obliged to process a refund unless otherwise agreed.

5. Cancellations and Inclement Weather

5.1 The Trust reserves the right to cancel an activity at any time. Where possible we will endeavour to notify you at least 48 hours before the start date and a full refund or an alternative course will be given.

5.2 In the event of inclement weather meaning a birthday party or matchday package cannot go ahead on safety grounds; we will honour the tickets for the associated fixture on the proviso that the fixture itself goes ahead.

5.2.1 if a birthday party or matchday package cannot go ahead (5.2) but tickets are provided for the associated fixture; then no partial or full reimbursement can be made for the loss of the birthday party or matchday package.

5.2.2 in the event of 5.2, but the associated fixture being postponed, then a full refund will be provided.

5.3 Due to the high demand for birthday parties and matchday packages during a season, we are unable to offer an alternative package and associated fixture on another date should a package be affected by inclement weather.

5.4 If a session within block booking (e.g. a Player Development Centre) has to be postponed due to inclement weather, then every effort will be made to run the session at a later date, but this is dependent of the availability of the venue operator and cannot be guaranteed. A discount for the next block or refund may be given, but this is at the discretion of The Trust.

6. Rearranged Fixtures

In the event of a fixture being moved from a weekend to a weeknight for television of cup commitments; then full refunds for pre-booked birthday parties or matchday packages will be given. Due to the nature of these events The Trust are unable to deliver birthday parties or matchday packages outside of weekends.

7. Media Consent

7.1 The Trust’s cameras may be present at various courses for the taking and publishing of photographs/videos at the discretion of The Trust.

7.2 Where practicable, The Trust will seek consent of members/ individuals before displaying photographs in which they appear. If this is not possible (for example, a large group photo) The Trust will remove any photograph if a request is received.

7.3 The Trust will make every effort to adhere to requests not to include images of participants, however it is the responsibility of the customer to alert Trust staff when booking onto an activity if consent is not given. The Trust cannot be held responsible if notification is not given when the booking is made.  

7.4 Media consent will also relate to publishing by Watford Football Club. However, The Trust will not forward any media on to third parties without the consent of the individual in question.

8. Provision of Appropriate Equipment  

8.1 The Trust website reminds those booking places to ensure that participants attend activities with the appropriate equipment, clothing and food and drink, It remains the responsibility of the participant/customer to ensure such items are provided when arriving at the activity.

8.2 Please note staff are not permitted to supply or apply sun cream to a young person or vulnerable adult, so please be sure to apply sun cream ahead of arriving at activities on a sunny day.